Client satisfaction survey of cooperation with Miranda Sp. z o.o. for 2018
The survey contains 8 questions and it is completely anonymous. Please confirm your answers with “confirm the survey” button after completing.
1. Which field does your company act on the market in? (in case of many fields please choose the major activity which your company acts in). *
2. How much important are for you these elements listed below during making a decision of a purchase? (please score a point in every line from 1 to 10, where 1 means “irrelevant” and 10 means “crucial” during making a decision). *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| Service | ||||||||||
| Price | ||||||||||
| Quality | ||||||||||
| Timeliness of deliveries |
3. How do you assess a price level of the products offered by Miranda Sp. z o.o. in comparison to the prices of similar products of competitive companies? *
4. How do you assess Miranda’s product quality? (Please fill in the gaps from 1-10, where 1 means “the quality is very bad”, and 10 means “the quality is at the top level”. *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| The quality is…. |
5. How do you assess the quality of cooperation with the employees of the Customer Service Center? (in the scale of 1-10, where 1 means “I am completely dissatisfied” and 10 means “I am very satisfied”). *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| I am ……..taking into consideration the cooperation with the Customer Service Center of Miranda Sp. z o.o. |
6. How do you assess the quality of cooperation with Miranda’s SALES MANAGER? (in the scale of 1-10, where 1 means “I am very dissatisfied with the service”, and 10 means “I am very satisfied with the service”). *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| I am …...taking into consideration the cooperation with a sales representative. |
7. How do you assess in general the quality of cooperation with Miranda? (in the scale of 1-10, where 1 means “I am very dissatisfied ”, and 10 means “I am very satisfied”) *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| Cooperation with MIRANDA in general is |
8. Please assess if the orders accomplished by Miranda Sp. z o.o. are fulfilled within confirmed time? (in the scale of 1-10, where 1 means “The orders are not fulfilled within confirmed time” and 10 means “The orders are always fulfilled within confirmed time”). *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| My orders in Miranda are ….. |