Client satisfaction survey of cooperation with Miranda Sp. z o.o. for 2018
The survey contains 8 questions and it is completely anonymous. Please confirm your answers with “confirm the survey” button after completing.
1. Your segment of business activity . If more than one choose the main one *
2. How much important are for you these elements listed below during making a decision of a purchase? (please score a point in every line from 1 to 10, where 1 means “irrelevant” and 10 means “crucial” during making a decision). *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| Service | ||||||||||
| Price | ||||||||||
| Quality | ||||||||||
| Timeliness of deliveries |
3. How do you assess a price level of the products offered by Miranda Sp. z o.o. in comparison to the prices of similar products of competitive companies? *
4. How do you assess Miranda’s product quality? (Please fill in the gaps from 1-10, where 1 means “the quality is very bad”, and 10 means “the quality is at the top level”. *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| The quality is…. |
5. How do you assess the quality of cooperation with the employees of the CUSTOMER SERVICE CENTER? (in the scale of 1-10, where 1 means “I am completely dissatisfied” and 10 means “I am very satisfied”). *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| I am ……..taking into consideration the cooperation with the Customer Service Center of Miranda Sp. z o.o. |
6. How do you assess the quality of cooperation with Miranda’s SALES REPRESENTATIVE? (in the scale of 1-10, where 1 means “I am very dissatisfied with the service”, and 10 means “I am very satisfied with the service”). *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| I am …...taking into consideration the cooperation with a sales representative. |
7. How do you assess in general the quality of cooperation with Miranda? (in the scale of 1-10, where 1 means “I am very dissatisfied ”, and 10 means “I am very satisfied”) *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| Cooperation with MIRANDA in general is |
8. Please assess if the orders accomplished by Miranda Sp. z o.o. are fulfilled within confirmed time? (in the scale of 1-10, where 1 means “The orders are not fulfilled within confirmed time” and 10 means “The orders are always fulfilled within confirmed time”). *
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|
| My orders in Miranda are ….. |